May 22, 2018

Freshers - Tech Support Engineer- Chennai

Organization : Contus

About :
Flat hierarchy - We hire people based on the vibe and attitude they carry with them. Once they get into the team, leaders will only guide the way to fit them into the best deserving role and hierarchy's play is over right here.
Performance - People are given the space to learn nuances by doing and these learning will help them grow better and develop unique skills. The more they learn and innovate, the better their credibility grows.
Work Ethics - Working at Contus is a mix of commando operations and clockwork in equal measures. Based on the demands we expect our stars to buckle up and perform.

Position : Tech Support Engineer
Location : Guindy, Chennai

The soul lies with the support. Being responsive, instantaneous, to the point (with politeness) and most importantly, cool at all situations is something which you would be doing while occupying the support desk.


  • Understand customers' issues and acknowledge them in a timely and efficient manner.
  • Provide positive customer experience, even under negative circumstances.
  • Proactively follow-up with all new customers to ensure their positive onboarding experience.
  • Understand the critical aspects of products and services, and communicate them intelligently to clients.
  • Communicate with tech leads, project managers and team members to provide a high clarity support for clients.

WHAT is Needed

  • Sharp listening skill and command over English in writing and speaking.
  • Strong ability to adapt to new technologies in quick time.
  • Excellent communication skill, both verbal and written.
  • Ability to remain professional, confident and patient at all times.
  • Ability to work round the clock and tight deadlines.
  • Knowledge in typing will be an added advantage.

Note: apply before the link is removed / expires

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